The player had later confirmed receipt of his funds, and the issue had been resolved. The player had stated that she hadn’t changed her betting behavior and was surprised by the sudden account closure. After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. The player from Mexico had started playing in May 2024 and successfully verified his account.
You also don’t need to request the bonus; it will be credited to your account automatically. The most convenient way is through chat, which is available 24 hours a day, 7 days a week for your convenience. It is important to make certain that the online casino operates under a valid gambling license issued by a trusted regulatory organization. We’ve also www.qld.gov.au made sure that our platform is 100% mobile-friendly, so you can take the fun with you wherever you go. Our casino runs seamlessly on both Android and iOS devices, so whether you’re on the go or lounging at home, you’ll never miss a beat. The player’s unable to verify himself as the casino is rejecting his documents.
Player’s struggling to withdraw his winnings.
The player later reported that one withdrawal had been successful and decided to close the complaint. The issue had been marked as resolved by the Complaints Team. The Polish player’s account had been blocked for over a month following her attempt to withdraw funds. She still could not access it and sought clarification on the blockage and a https://spinline.io/ refund. The issue was resolved when the casino decided to refund her winnings while keeping the account closed due to suspected fraudulent activity.
Player’s withdrawal is delayed.
- Online GetSlors Casino accepts international payment methods used in most countries such as Visa, Neteller, MasterCard, EcoPayz, Bitcoin and many more.
- Despite being told that bank deposits and withdrawals were available, these options did not appear.
- The player from Poland had been waiting for three withdrawals since October 30, while other withdrawals were processed without issues.
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- The player had confirmed the receipt of his funds, successfully resolving the issue.
- He had previously made a successful withdrawal after his account had been verified.
Despite successfully re-verifying their account, the withdrawal was still pending after 48 hours. The player also reported that they couldn’t cancel the withdrawal on their own. After his complaint was submitted, he confirmed that his account had been successfully verified. He then reported that his payment had been approved and later credited. Finally, he confirmed that all his withdrawals had been successfully received.
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From bonuses and promotions to account management and customer support, everything you enjoy on our desktop site is available at your fingertips. Plus, mobile players still have access to the same fast, secure payment options, so you can deposit and withdraw funds on the fly without any hassle. PinoCasino insisted on a PDF bank statement that he could not obtain, causing ongoing delays and frustration.
Upon receiving the documents, the casino had processed the player’s refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint. After successfully completing the verification process, his withdrawal requests continued to be denied. The issue was resolved when the casino acknowledged a processing error and confirmed that the player’s documents had been verified, allowing for the withdrawal to be processed. Ultimately, the player’s balance of €1,648.56 was paid out, and he expressed gratitude for the assistance provided by the Complaints Team.
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The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals.
After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as ‘resolved’ in our system. The player from Austria had his account closed by Pinocasino due to alleged ‘bonus abuse’ after successfully fulfilling bonus conditions. Despite depositing €100 and winning €2,401.50, he saw no justification for the closure and sought assistance.
